Housing Recovery Services

/Housing Recovery Services

Our Approach

Avenue’s Home Recovery Program is meant to equip homeowners and renters with the information, tools and resources they need to navigate the home recovery process.  In some cases, Avenue may be able to offer financial and in-kind support to homeowners to repair their homes so that they can move back home as soon as possible. Always guiding our work is our desire to honor the strength and resources that each of our clients brings to the table.

Our Process

The road to Home Recovery is long and complicated.  To facilitate that journey, Avenue offers a comprehensive Education and Counseling program to homeowners and renters affected by the flood. All households interested in receiving Housing Recovery Assistance must complete the steps of the program, outlined below, which will facilitate the development of a meaningful Housing Recovery Plan.  The Housing Recovery Plans are essential in establishing a households’ unmet housing need, which will allow Avenue staff to connect households to the appropriate support service/program/assistance.

Housing Recovery Program


STEP 1: Attend Avenue’s Housing Recovery Workshop
  • 2-hr class for homeowners and renters affected by the flood.                                                                
  • Register online, $0-no cost to attend

The Housing Recovery Workshop will assist homeowners and renters in navigating the process of fulfilling unmet housing needs. This two hour workshop is designed to serve as a comprehensive guide in answering your most pressing questions as you begin to take the steps toward rebuilding and recovery. For some of you it may be minor repairs, while others will need full rebuilding or finding a new place to rent. We’ll discuss what those options mean and what it will look like for you.  For homeowners, we will specifically discuss how to work with contractors and obtain bids for home repair. For renters, we will specifically discuss rights/responsibilities and how to handle your lease depending on options offered by the landlord.

STEP 2: Attend a one-on-one Housing Recovery Counseling session
  •  Must attend class prior to scheduling, $0-no cost 
  • It is important that you bring to the counseling session:
    1. Photo ID
    2. Two (2) months of bank statements
    3. Two (2) months of pay stubs
    4. Award/Denial letters from FEMA and/or Insurance
    5. Copy of your FEMA flood history report
    6. At least One (1) credit report (can obtain at not cost through www.annualcreditreport.com)
    7. Three (3) itemized bids from different repair companies for the scope of work to be done on your home

During the one-on-one Housing Recovery session, homeowners/renters will review their financial and housing situation in-depth with a housing counselor and discuss housing goals and timelines. The counselors will first screen to ensure clients have applied for all available community resources.  Next clients and counselors will complete a thorough financial assessment and a household budget to stabilize the family financially during the transition time. We will review any concerns related to the current rent/lease or mortgage on the flooded property. Lastly, the counselor and the homeowner/renter will co-develop a Housing Recovery Plan.  The counselor will use this plan to connect clients to essential services, as needed, to meet client’s needs.

STEP 3: Connect to essential recovery support & follow-up

At the end of the session, the client will receive referral connections to essential support services and programs based the client’s Housing Recovery Plan in the short-to-mid-term. In some cases, this may mean connecting to a volunteer construction crew.  In other cases, it might be connect to donated building materials.  And finally, as appropriate, this may lead to a referral to Avenue’s Home Repair Grant program. Due to the extremely high demand for home repair grants and the magnitude of damages incurred, Avenue cannot provide grants to all participants.